Terms & Conditions

Welcome to Snout and Pounce. These Terms and Conditions set out the legal terms that apply when you access and use our website, browse our products, and place orders with us. By using our website, you agree to be bound by these Terms and Conditions.

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1. Company Information

Snout and Pounce is a UK-based boutique pet store offering toys, treats, and pet essentials, curated with care.

Email: office@snoutandpounce.co.uk

Address: Lytham St Annes, Lancashire, United Kingdom
Website: www.snoutandpounce.co.uk

2. Use of the Website

• You must be at least 18 years old to place an order on our site.

• You agree to use our website lawfully and not to use it in a way that infringes the rights of others or restricts anyone else’s use of the site.

• We reserve the right to suspend or withdraw the website at any time without notice.

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3. Product Information

• We take all reasonable care to ensure product descriptions, images, and prices are accurate.

• All products are subject to availability, and we may withdraw or change items without prior notice.

• Colours may appear slightly different depending on your device or screen settings.

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4. Orders and Payments

• By placing an order, you are making an offer to purchase goods from us.

• We reserve the right to refuse or cancel any order at our discretion.

• Payment must be made in full at the time of ordering.

• All prices are shown in GBP (£) and include VAT (if applicable).

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5. Delivery

• Delivery times are estimates and not guaranteed.

• Risk passes to you once the goods are delivered to the address you provided.

• Please refer to our Shipping Policy for full details.

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6. Returns and Refunds

• You have the right to cancel your order within 14 days of delivery.

• Items must be unused, in their original packaging, and in resaleable condition.

• Please refer to our Refund Policy for full details.

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7. Intellectual Property

• All content on our website (text, images, logos, graphics) is the property of Snout and Pounce or our licensors.

• You may not copy, reproduce, or distribute any part of our website without our prior written consent.

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8. Liability

• We are not liable for any indirect or consequential loss or damage.

• Nothing in these terms excludes our liability for death or personal injury caused by our negligence or for fraud.

• We are not responsible for any delays or failure caused by events outside our reasonable control.

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9. Privacy and Data Protection

• We are committed to protecting your privacy and handling your personal data responsibly.

• Please see our Privacy Policy for full details of how we collect and use your data.

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10. Governing Law

• These Terms and Conditions are governed by the laws of England and Wales.

• Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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11. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

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Snout and Pounce
Email: office@snoutandpounce.co.uk
Postal Address: Lytham St Annes, Lancashire, United Kingdom

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At Snout and Pounce, we’re here to make every wag, purr, and playful leap a little happier. 🐾

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