At Snout and Pounce, we want your order to reach you quickly, safely, and with care. Below you’ll find all the details about how we handle shipping and delivery.

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1. Processing Times

• Orders are processed within 1–3 working days (Monday to Friday, excluding bank holidays).

• You will receive a dispatch confirmation email once your order has been shipped.

• During busy periods (such as seasonal sales or holidays), processing times may be slightly longer, but we will always aim to keep you updated.

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2. Delivery Options & Timescales

We currently deliver within the United Kingdom using trusted courier and postal services.

Standard Delivery

• Estimated delivery: 2–4 working days from dispatch

• Cost: [Insert cost or state “calculated at checkout”]

Express Delivery

• Estimated delivery: 1–2 working days from dispatch

• Cost: [Insert cost or state “calculated at checkout”]

Please note: delivery times are estimates and not guaranteed. Unexpected courier delays are outside our control, but we’ll always do our best to help.

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3. Shipping Costs

• Shipping costs are calculated at checkout based on the weight, size, and delivery location of your order.

• From time to time, we may offer free delivery promotions, which will be clearly stated on our website.

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4. Delivery Addresses

• Please ensure your delivery address is correct at the time of ordering.

• We are not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.

• We currently only deliver within the UK. (If you would like international delivery, please contact us before ordering.)

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5. Missed or Failed Deliveries

• If no one is available to receive your parcel, the courier may leave it in a safe place, with a neighbour, or attempt redelivery.

• If the parcel is returned to us after failed delivery attempts, we can resend it once additional postage is paid.

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6. Damaged or Missing Orders

• If your order arrives damaged, incomplete, or does not arrive at all, please contact us within 48 hours of the expected delivery date.

• We will investigate and work with our delivery partners to resolve the issue as quickly as possible.

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7. Contact Us

If you have any questions about our shipping or delivery process, please contact us:

Snout and Pounce
Email: office@snoutandpounce.co.uk

Postal Address: Lytham St Annes, Lancashire, United Kingdom

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We want your order to arrive safely and on time — bringing joy to you and your furry friends. 🐾