​At Snout and Pounce, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from our website.

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1. Information We Collect

We may collect and process the following personal information about you:

• Identity Data: Name, title, date of birth.

• Contact Data: Billing address, delivery address, email address, phone number.

• Financial Data: Payment card details (processed securely by third-party payment providers — we do not store full card details).

• Transaction Data: Details about payments and purchases you make.

• Technical Data: IP address, browser type and version, device information, login data, time zone settings, and browsing actions on our site.

• Marketing and Communications Data: Your preferences in receiving marketing from us.

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2. How We Use Your Information

We use your personal data to:

• Process and deliver your orders.

• Communicate with you about your orders or enquiries.

• Provide customer service and support.

• Manage our relationship with you (including updates about changes to our policies).

• Send marketing communications (if you have opted in).

• Improve our website, services, and user experience.

We will only use your personal data when the law allows us to, and where we have a lawful basis such as performance of a contract, consent, or legitimate business interests.

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3. How We Store and Protect Your Data

• We store your data securely and take appropriate security measures to protect it from unauthorised access, alteration, disclosure, or destruction.

• Access to your personal data is limited to employees, agents, and service providers who need it to perform their duties.

• We only retain your data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

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4. Sharing Your Data

We do not sell or rent your personal data to third parties.
We may share your data with:

• Service providers (such as website hosting, payment processing, delivery couriers).

• Professional advisers (such as accountants, legal advisers).

• HM Revenue & Customs, regulators, or other authorities if legally required.

All third parties we work with are required to respect your privacy and keep your data secure.

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5. Cookies

Our website uses cookies and similar technologies to enhance your experience, analyse site traffic, and for marketing purposes.
You can set your browser to refuse all or some cookies. For more information, please see our Cookies Policy [add link if separate].

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6. Your Rights

Under UK data protection laws (UK GDPR and Data Protection Act 2018), you have the right to:

• Access the personal data we hold about you.

• Request correction of any inaccurate or incomplete data.

• Request erasure of your data (where legally possible).

• Object to or restrict processing of your data.

• Withdraw consent (where processing is based on consent).

• Request transfer of your data to another service provider (data portability).

If you would like to exercise any of these rights, please contact us using the details below.

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7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Snout and Pounce
Email: office@snoutandpounce.co.uk

Postal Address: Lytham St Annes, Lancashire, United Kingdom

www.snoutandpounce.co.uk

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If you are not satisfied with our response, you can make a complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other legal or regulatory reasons.
Please check this page periodically for the latest version.

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